Frequently asked questions

The short answers to what owners ask most. Get started whenever you’re ready.

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My Facebook post says “Published by MarketChomp.” Is there some way to remove this?

That line is added automatically by Facebook to any post made through a connected third-party tool — it isn’t something MarketChomp adds, and Facebook gives no way to switch it off.

Here’s the part that matters, though: it’s only visible to you and anyone else who manages your Page. Your followers and the public never see it. To them, the post looks like a normal post from your Page, with no mention of MarketChomp. Every social-publishing tool works this way — it’s a label Facebook shows Page managers so they can tell which connected tool made a post.

Want to confirm it for yourself? Open the post while signed out of Facebook, or from an account that doesn’t manage the Page — the label won’t be there.

When I connect Facebook, my business Page isn’t in the list. How do I add it?

Almost always this comes down to how much access your personal Facebook profile has to that Page. Business Pages live inside a Meta “Business Portfolio,” and a portfolio can give you either full control of a Page or only limited “task” access (for example, permission to create posts but nothing more). MarketChomp can connect a Page only where you have full control — Facebook calls this “Full Facebook access.” If you have just task access, the Page won’t show up when you connect.

To fix it, open Meta Business Suite (business.facebook.com) and go to Settings. Under “Pages” (inside Accounts / Business assets), click your Page and open the “People” section. Find your own name and make sure you’re listed with Full control / “Full Facebook access” — not partial task access. If that option isn’t available to you, whoever owns the Page or the business will need to grant it.

Then come back to MarketChomp and connect Facebook again. If Facebook asks you to switch accounts, choose your personal profile — the one that manages the Page. And if it shows a list of Pages to allow, make sure your business Page is turned on. It will now appear in the picker.

I run my business from Instagram and Meta Business Suite. When I connect Facebook, no Pages show up at all — what do I do?

This one is a little different from the case above. It happens when your business is set up around Instagram — you sign into Meta Business Suite with your Instagram account — and a separate personal Facebook profile was never added to the business that owns your Page. MarketChomp connects through Facebook, so it can only see Pages your Facebook profile has access to. When that profile isn’t part of the business at all, Facebook hands back an empty list and no Pages appear.

The fix is to add your Facebook account to the business first, then reconnect. Sign into Meta Business Suite (business.facebook.com) with your Instagram login and open Settings (the gear icon). Go to Users → People → Invite people, and enter the email address of your Facebook account. Under “Give access,” turn on Manage (full access). Then choose Assign assets → Facebook Pages, select your Page with full access, and send the invitation.

Open the invitation email and click Accept, then sign in at facebook.com with that Facebook account so it’s active. Finally, back on MarketChomp’s Connect page, click Disconnect on the Facebook card and then Connect again — the reconnect is what makes Facebook re-check your access now that you’ve been added. Your Page will appear in the picker this time.

Will anything post without my approval?

No. The AI writes everything and lines it up for you, but nothing — not a single post, ad, or email — publishes until you approve it. You’re always the last step, every time.

Once I approve a post, when does it go out — and why not always the next open day?

Each channel runs on a simple weekly rhythm you control: how many posts go out per week, and the time windows they’re allowed to post in (say, Tuesday and Thursday mornings). When you approve a post, MarketChomp drops it into the next open slot that fits that rhythm — and it never puts more posts in a week than the number you set.

Two things follow from that. First, if the coming weeks are already full, a newly approved post rolls forward to the first week that still has room. Second, when a week only needs one more post, MarketChomp varies which of your windows it uses instead of always grabbing the earliest — so a post can land on Thursday rather than the Tuesday just before it. That’s deliberate: it keeps your posting from looking clockwork-automated.

The practical tip: approve a little ahead. Keeping about a week of content approved in advance means there’s always something ready to fill your next slots, so your posting stays steady instead of leaving gaps. You can change how often you post and the time windows any time in your channel settings.

Why do some posts use an AI-generated image instead of the photos I added?

Your own photos always come first. Whenever one of the photos you’ve added actually fits what a post is about, that’s what MarketChomp uses — an AI-generated image only steps in to fill a gap. It’s the fallback, never the default.

A gap usually comes from one of three things. The post is about a specific subject none of your photos show — plenty of educational and tip-style posts are (say, a child’s first dental visit, or how to floss), and pairing one with a photo of your lobby or a different service just wouldn’t match, so MarketChomp makes an image that does. Or a photo was used recently and is resting: so the same picture doesn’t show up over and over, each one takes a short break — a set number of posts and days — after it runs, and while it rests that channel leans on a generated image. Or your photo library is simply still small, so there’s less on hand to fit.

The fix is mostly more photos. The more real photos you add — and the more varied they are (different services, spaces, before-and-afters, everyday moments) — the more often there’s one that genuinely fits, and the less MarketChomp needs to generate. You can also change how long a photo rests between uses in your Preferences. And because nothing publishes until you approve it, you’re always free to skip or hold any post whose image isn’t right.

Why did the same photo show up on two posts close together?

When a post is about a specific service or product, MarketChomp reaches for a photo you’ve tied to that offering — because a real photo of the exact thing a post is about is the most on-brand choice there is. So when two posts in the same stretch are both about that offering — say a promotion for it and a tip-style post that features it — they can land on the same picture. Relevance wins here: matching the photo to the subject matters more than always showing something different.

This is most noticeable when an offering has only a photo or two on file. MarketChomp normally rests a photo for a while after it runs so the same one doesn’t appear over and over — but that resting mainly governs the general, topic-based posts. A post that’s specifically about a service or product will still use that offering’s photo even if it ran recently, because the alternatives — a photo of something else, or a generated stand-in — would simply fit worse. With just one photo on hand for that offering, there’s nothing else to rotate to.

The fix is more photos of the things you promote most: a few different shots of each key service or product give MarketChomp room to rotate, so repeats spread out on their own. And because nothing publishes until you approve it, you’re always free to swap in a different photo, regenerate the image, or hold one of the two posts so they don’t go out so close together.

Why does my Facebook or Instagram post show an “AI info” label?

When a post uses an image that MarketChomp generated with AI, Facebook and Instagram may add a small “AI info” label to it. That label comes from Meta, not from MarketChomp: the tools that create AI images tag each one behind the scenes — an invisible marker built into the picture itself — and Meta reads that marker and adds the note automatically. It only ever appears on AI-generated images; a real photo you added never gets it.

It’s nothing to worry about. The label simply describes how the image was made — it doesn’t limit who sees your post or how far it travels, and AI-assisted images have become an everyday part of marketing. Most people scroll right past it.

If you’d rather a channel never show it, you have two easy options. Turn off “AI images” for that channel on your Channels page (under Schedule), so it uses only your own photos — and posts text-only when none fit — since your real photos never carry the label. Or, on any single post, choose “Use my own photo” or “Remove image” before you approve it. Nothing publishes until you approve it, so the choice is always yours.

My blog headings look oversized on WordPress.com. Can MarketChomp fix that?

Here’s the reassuring part: MarketChomp sends the exact same post to every site — the same words, and the same headings marked up the same way. A heading is published as a heading; what MarketChomp never sets is how big that heading looks. That’s decided entirely by your website’s theme, and WordPress.com’s default themes happen to style headings quite large.

That’s why the very same post can look perfectly balanced on one site and top-heavy on another: a self-hosted WordPress site — or simply a different theme — styles those same headings at a more modest size. Same content, different theme, different look. It’s a design setting that lives in your site, which is the right place for it: how your pages look is your call, not something a publishing tool should override.

To bring them down on WordPress.com, adjust the theme rather than the post. In your WordPress.com dashboard, open the Site Editor and go to Styles → Typography → Headings, and reduce the size there. You can also switch to a theme with a more moderate heading scale, or (if you’re comfortable with it) add a small snippet of custom CSS. The change applies to every post at once, so you set it just once.

How does MarketChomp keep my marketing compliant?

The moment you save your business profile, MarketChomp researches the advertising rules for your occupation and location, then bakes them into every piece of content it writes. There’s no legal checklist for you to read — the guardrails are built in.

Where do my email subscribers come from?

Only from people who opted in — sign-ups on your website and social-to-email funnels. MarketChomp never uses cold email or purchased lists.

I stopped getting notifications on my Android phone. How do I fix it?

This almost always comes down to one habit: swiping the app away. Some Android phones — Samsung most of all, and a few others like Xiaomi and OnePlus — shut an app down completely when you swipe it off the recent-apps list, to save battery. Once a phone does that, the app can’t receive any notifications until you open it again. (iPhones work differently — they keep delivering notifications even after you close an app, which is why you may not have run into this before.)

The fix is simple: don’t swipe MarketChomp away. When you’re done, just press Home or use the back gesture to leave it — that keeps notifications coming through normally.

To be extra sure on a Samsung phone, add MarketChomp to the “never sleep” list: open Settings → Battery → Background usage limits → Never auto sleeping apps, and add MarketChomp. (The exact wording can vary a little by phone model.) That tells the phone to keep it ready to receive your alerts.

And don’t worry about missing anything in the meantime — the next time you open the app it catches up instantly and shows everything current, so nothing is ever lost.

Still need help? Email us at hello@marketchomp.com and we’ll get back to you.